26Hurricane Sandy has now passed through the central Bahamas and weather in this area is beginning to clear. We have been in contact with our team onsite in the village of Columbus Isle and our GM’s, GO’s and GE’s are safe following the passing of the storm. The village is returning to normal operations this morning with restaurants and services open and electricity functioning throughout the village. All watches and warnings for Columbus Isle have been discontinued. GM’s who were in the resort during the passing of Hurricane Sandy will receive a future travel credit for the impacted night under our Hurricane Protection Program.
A tropical storm warning is in effect for the area encompassing our resort of Sandpiper Bay in Port Saint Lucie, Florida.
We continue to monitor this storm and our teams in the US, Canada and Europe, along with our operations team in the resorts, are working to ensure that our guests are not only safe, but minimally impacted during the passing of Hurricane Sandy. The safety, security and well-being of our guests and staff are always, and remain, the highest priority in every situation.
Guests scheduled to travel
We are working closely with Spirit Airlines regarding the operation of our Saturday, October 27th charter flight from Fort Lauderdale, Florida to Columbus Isle. At this time the flight is scheduled to depart as planned.
All of our resorts remain open and ready to welcome our guests, however if there is a flight cancellation due to Hurricane Sandy our guests are covered by a basic travel insurance policy, which is included as a benefit of their membership. Guests scheduled to arrive should remain in contact with their air carrier for up to date flight information. Should they be unable to travel, we would advise them to contact CSA Travel Insurance for details on their policy and coverage.
Guests currently traveling
Should guests be unable to depart our resort as scheduled due to flight cancellations, we do provide the following for our guests based on their individual booking.
Guests who booked an air inclusive package with us may remain at the resort free of charge.
Guests who booked only their land stay with us will be able to remain at the resort for a nightly rate equivalent to 50% of our local nightly rate.
We will continue to closely monitor Hurricane Sandy over the coming days and provide you with as much information as we have available.