O.K. So I arrived back yesterday from my stay in Cancun. I stayed in the Jade pavilion and would recommend it highly. That being said, I have never been to a Club Med before and thought that I would get a lot more use out of the room service. That was not the case. The rooms are nicely furnished and serviced very well. The pavilion has its own entrance, reception, pool and staff. The pavilion is fenced off on one side, has reception at the front of the building and fenced off at the rear of the building towards the restaurant Las Cazeulas.
Great location and service from the room and pool service staff. Eduardo in the Jade Pavillion was always delightful and tried so hard to speak French with my wife. He is an asset to the resort and it was always a pleasure to see him great us at the door. A smile goes a long way.
Great food at both the Main Buffet restaurant and the 2 specialty restaurants. It is obvious the have a French chef in the kitchen with the pasties they were turning out. Delicious!
Well maintained. The were almost an army of staff trimming plants, washing windows, picking up cigarette butts etc. etc. The resort was impeccable.
Loads of sporting activities and the availability was awesome. The longest I waited was 5 minutes for a catamaran
GO s were generally friendly. My kids fell in love with Sergio from La Hacienda.
The not so good:
Restaurant Hours - For a resort that markets itself as a family resort, they obviously don’t understand this. 12:30 lunch and 7:30p.m dinner is way too late for small kids to be eating. This messed up my kids schedules from day one and they never really recovered. As a result, my kids were constantly tired and miserable for the entire vacation. This alone would be a reason for me to never good back to a Club Med.
Lifeguards – One lifeguard had the nerve to tell my wife where and where not my baby could walk, even with mummy less than a foot away and under surveillance. She was either too close or too far from the pool edge (in the Jade pool) and even suggested to my wife that our kids were out of control. He was over our shoulders all day, every day. We watch our kids like hawks and didn’t appreciate the extra “attention” this lifeguard was scrutinizing with us with. Kids are not cattle and sometimes will not listen, not even to lifeguards. My only suggestion is that they have more family friendly lifeguards in the pools and leave the hardcore lifeguards for the beach
Managers – We had two interesting experiences with the Hotel managers in our visit. The first was the cocktail invitation in the Jade Pavillion. The manager and staff invited the guests to a cocktail and champagne drink by the pool on Monday night. The staff pounced on the champagne and helped themselves leaving guests to serve themselves. As it was the champagne my wife was after, I had to wait 15 minutes until the staff was done serving themselves. My second experience was when I wanted to discuss the lifeguard situation (see above) which obviously upset my wife. I mentioned it to the concierge who promised to mention it to the hotel manager and have her call us back. We heard nothing; in fact, eagle eyes lifeguard was back at it the next day with another couple.
We had a great vacation but realistically, there is a difference between being kid ready and kid friendly. The steakhouse and Mexican bistro restricted us to the Main Buffet and the opening hours there were more limited then elsewhere. It is O.K. to say that you are kid friendly, but you really have to be kid friendly. Most of the activities are restricted to kids a little older which they can do at other resorts when they are the same age anyways. Restaurant hours were downright pain for the kids.
I would go back to this resort without a doubt, just maybe not with the kids.
Please login or register to reply